Terms and conditions

Booking Terms

We ask you to send your booking request via e-mail, fax or to make use of our online booking system.

The booking will be confirmed only upon receipt of credit card details.  We accept Visa, American Express and MasterCard.

Credit card details are only a guarantee of booking. We will debit the amount due on the day of departure, or in cases mentioned in our Cancellation Policy.

The booking must be confirmed via fax or via e-mail.  No telephonic bookings will be considered confirmed

Cancellation Policy

Cancellations made up to 7 days prior to arrival day do not carry a debit.

Late cancellations carry a debit of the cost of the first night’s stay.

In the case of a ‘no show’, 50% of the total stay will be debited from your credit card.

In cases of departure prior to booked departure date, the total of your stay will be debited from your credit card.

City tax

The Sorrento Town Council could introduce the city tax.

Current rates do not include it, than the payment of taxes will be directly due at check-out time.

General Information

Check-in from 14:00.  Check-out by 11:00

Supplement 3rd bed for an adult = Euro 70,00
Supplement 3rd bed for a child from 3 – 12 years = Euro 50,00
Supplement 3rd bed for a child from newborn to 3 years, no charge.

Room Service:  Should you wish to enjoy breakfast, lunch or dinner in your room, our waitering staff will be ready to serve you!  A supplement of €8,00 per room is charged.

Laundry service:  Laundry service is available at the hotel every day except Sunday. It is returned to you the following day.

Ironing:  There is an ironing board in each room.  Please contact Personnel for an iron